In an effort to serve you better, your booking will automatically be updated as outlined below, so you don’t have to call and spend any time waiting to be serviced. Please read carefully the important information below.
Following the latest global guidelines surrounding Covid-19, Cunard is extending its operational pause up to (and including) July 31, 2020 for voyages on board Queen Mary 2 and Queen Victoria. In addition, all 2020 Alaska sailings on board Queen Elizabeth, including voyages up until September 8, 2020, are now unfortunately canceled. As we work through the evolving guidelines and restrictions in ports of call around the world, future itineraries may be subject to change and we are looking at how we phase our ships back into service.
If you had a Cunard voyage booked that was due to depart prior to July 31, 2020, on Queen Mary 2 or Queen Victoria, or prior to September 8, 2020, on Queen Elizabeth we’re very sorry to have had to cancel your plans. As your voyage has now been canceled, you will receive a Future Cruise Credit for 125%. You do not need to do anything as this will be applied to your guest account in the coming weeks and can be used for any new sailing up to March 31, 2022, that is booked before December 31, 2021. . This will be applied to your guest account in the coming weeks and can be used for any new sailing up to March 31, 2022, that is booked before December 31, 2021. Alternatively, your Future Cruise Credit may also be used to add an additional stateroom to an existing booking, or to upgrade an existing booking.
If you would prefer a 100% cash refund please fill out this Cunard Cash Refund Request Form and our Customer Contact Center will process your request. You’ll need your six character booking reference, which can be found on your booking confirmation or any other email relating to your voyage. Please note, while our team are doing all they can to satisfy these requests promptly, it may take up to 60 days for your refund to appear. While we recognize this may be disappointing, we kindly ask that you bear with us and refrain from emailing or calling our Customer Contact Center at this time so we can prioritise helping guests with the most urgent needs.